How Schools Are Keeping Families Afloat During the Pandemic: COVID Shut Cleveland鈥檚 Classrooms, But Not the Wraparound Services So Essential For Both Parents and Students
Teachers gathered outside Lincoln-West High School earlier this month had a flurry of questions for Crystal Butchart as she walked up to the stacks of produce boxes at the edge of the parking lot.
鈥淗ow many children are under 18?鈥 she was asked about her family. 鈥淗ow many adults over 60? Any other adults?鈥
Within moments, volunteers at the school鈥檚 monthly produce giveaway had tallied her needs and started carrying boxes of bananas, apples, oranges and lettuce to her car. Butchart鈥檚 10th and 12th grade sons would have plenty to eat while shut out of school and taking classes online at home because of COVID-19.
鈥淕etting the produce is healthy for them and it鈥檚 so close,鈥 said Butchart, who lives in the neighborhood. 鈥淭he kids are so big and they鈥檙e eating so much out of the house because they have to stay at home.鈥
The produce handout is part of the Cleveland school district鈥檚 attempt to keep its growing to students and families alive through the pandemic. In pre-pandemic times, the efforts relied on full-time support staff working in schools to see students every day, learn of the needs of families and connect them to services like health and dental care, mental health supports, tutoring and even legal advice.
The school shutdowns in March and the district鈥檚 need to keep schools closed all this fall shut down the chance to see kids every day. But they didn鈥檛 stop services.
Service coordinators now reach parents by texts or Zoom. Mobile health clinics have started again. And coordinators are still directing parents to help with rent and tenant rights, and even dropping off items like toothpaste and toilet paper at student homes.
The work has even grown during the shutdown. What has now expanded to 52 of the district鈥檚 100 schools, 22 added just this fall.
And many community organizations that used to provide after school programs as part of wraparound efforts are now running daytime learning centers, sometimes called pods or hubs, where students can take online classes while parents work.
鈥淗ow can we expect kids to perform their best academically if they don鈥檛 have enough to eat at home or their families are facing eviction?鈥 asked Norah Leahy, who organizes services for Lincoln-West. 鈥淲e鈥檙e here to work with families and with the school as a team. Our ultimate goal is to support every family in each and every way that family needs.鈥
Leahy was hired more than a year ago as part of the Say Yes to Education college scholarship program that expanded into Cleveland two years ago. Along with giving scholarships, Say Yes so students can learn more and be better prepared for college. Jon Benedict, spokesman for the Cleveland chapter of the Say Yes,said that maintaining services during the pandemic and limiting damage from it, is crucial for the city and its students to rebound later.
鈥淜eeping families afloat and keeping kids learning is going to make a difference in the long run,鈥 Benedict said. 鈥淚t’s the thing that will differentiate Cleveland from a lot of other large economically challenged school districts.鈥

Cleveland鈥檚 use of social supports in schools is partly inspired by the national 鈥渃ommunity schools鈥 movement, which has seen schools in , Baltimore, Portland and central Florida treat schools as community service hubs for helping struggling families. By eliminating some of the obstacles that distract students from learning, the
Such supports are also being viewed as crucial to schools recovering from the pandemic by organizations like the and the . The latter is run by Linda Darling-Hammond, the Stanford professor who is now president of the California state school board and is .
Wraparound services are also supported by both national teachers unions, the National Education Association and American Federation of Teachers. .
Say Yes to Education, which operated in Syracuse and Buffalo, N.Y., as well as Greensboro, N.C., before , accelerated wraparound efforts here before the pandemic and has stayed focused on continuing them in all of its cities.
Say Yes officials in Buffalo and Greensboro, said they saw no choice but to continue offering services during the pandemic.
鈥淲e鈥檙e serving the children we were serving before, and more in many cases,鈥 said Say Yes Buffalo Executive Director David Rust. 鈥淏ut I don鈥檛 think us or any city has a silver bullet answer to this.鈥
In a typical year, full-time staff at the schools help organize after school, summer and weekend programs for students, then serve almost as social workers, helping families with food, clothing and housing needs through non-profit and government agencies in the community.
When COVID forced schools to close in March, the daily contact with families was cut off. Afterschool tutoring, chess, soccer, poetry and arts programs were canceled. Summer camps were canceled, with a few exceptions.
Support staff had to adjust quickly.
鈥淭he need for our services increased, but the biggest challenge was getting in touch with families,鈥 said Jerrald Goodloe, who organizes services at Michael R. White elementary school. 鈥淲e knew that we needed to step up. We knew that families needed us. But for a short period of time there was a breakdown in communication. We were so used to having face to face contact.鈥
Sometimes teachers had phone numbers. Sometimes staff had to search social media or ask other students how to find their friends. Eventually, support specialists learned that parents weren鈥檛 often on email. Cleveland has the greatest percentage of families in the nation without internet connections. So calls and texts work better.
Families were losing jobs, Goodloe said, and then losing cars and facing eviction. Though a moratorium on evictions was soon ordered, families needed help understanding it and standing up to landlords, he said, so families were referred to the Legal aid Society of Cleveland, which helps families as part of the wraparound services.
Even this fall, half of Legal Aid鈥檚 referrals from the district are about evictions, said Executive Director Colleen Cotter. She expects that to rise when the moratorium ends Jan. 1. Immigration cases are also another constant worry.

There continues to be demand for food and household goods in a city that has the highest child poverty rates in the country, by some measures. Michelle Dowd, who oversees services at Cleveland鈥檚 Adlai Stevenson elementary school, has been stopping by a few dozen student homes every Friday to drop off bags of toothpaste, deodorant, shampoo and toilet paper since the spring.
鈥淓ven though I am able to help a lot of families, there are 512 kids in our building and I know I’m not nearly touching that many children,鈥 said Dowd. 鈥淚鈥檓 sure there are so many more families that are in need.鈥
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